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Intermittent Connectivity Issue with BlueXP Connector: Active/Inactive Status

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Applies to

  • BlueXP
  • On-Prem Connector

Issue

  • BlueXP Connector intermittently shows an "Active/Inactive" status and occasionally gets stuck in a loading loop.
  • This behaviour was observed on the BlueXP UI and is accompanied by delays in container initialization
1. Start installing BlueXP connector package - task takes a very long time.
2. After installation, adding VM BlueXP connector to BlueXP UI shows "Pending" status.
3. Monitoring containers on VM reveals delays in container startup.
4. BlueXP UI status switches between "Active" and "Inactive" in a loop

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