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Critical issue occurred BlueXP connector is down due to network issue

  1. Last updated
    Sep 11, 2024
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Category:
cloud-manager
Specialty:
bluexp
Last Updated:
9/11/2024, 10:23:05 AM

 

Applies to

  • BlueXP Connector
  • BeluXP Connector is up and running

Issue

Receives following Email Message :
  • Email Subject

Connector is down and must be restarted

  • Email Body

Critical issue occurred BlueXP connector is down

Service: Notification service
Your Connector xxx isn't running. This affects BlueXP services, including the availability of Cloud Volumes ONTAP
This Connector manages XXX Cloud Volumes ONTAP working environments. Those Cloud Volumes ONTAP working environments are at risk of shutting down after losing communication with the Connector for longer than 14 days. This applies to all Cloud Volumes ONTAP systems that use PAYGO licensing and systems that use capacity-based BYOL licensing. The Connector should remain running so that it can refresh the licenses on your Cloud Volumes ONTAP systems each day.

NetApp BlueXP Team

 

 

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