Connector deployment fails with timeout error on "Waiting for OCCM"
Applies to
- BlueXP Connector
- Connector deployment
Issue
Installing a BlueXP connector fails with a timeout while checking inbound connectivity to port 80:
[✔] Verifying root permissions
[✔] Verifying memory OK
[✔] Verifying CPU OK
[✔] Verifying Docker version OK
24.0.6
[✔] Verify Docker service is enabled OK
[✔] Verifying network OK
.---------------------------------------------------------------------.
| URL | status |
|------------------------------------------------------------+--------|
| https://support.netapp.com | OK |
|------------------------------------------------------------+--------|
| https://cloudmanager.cloud.netapp.com/tenancy/health | OK |
|------------------------------------------------------------+--------|
| https://stream.cloudmanager.cloud.netapp.com | OK |
|------------------------------------------------------------+--------|
| https://cloudmanagerinfraprod.azurecr.io | OK |
|------------------------------------------------------------+--------|
| https://production-artifacts.cloudmanager.cloud.netapp.com | OK |
'---------------------------------------------------------------------'
[✔] Extracting service manager binary OK
Extracted to /opt/application/netapp/service-manager-2
[✔] Extracting service manager service OK
Extracted to /opt/application/netapp/service-manager-2
[✔] Extracting docker-compose OK
Extracted to /usr/bin/
[✔] Setting docker-compose executable OK
[✔] Verifying docker-compose version OK
1.29.2
[✔] Setting configuration OK
[⠋] Update OS and Docker daemon settings2024-02-27T08:05:03.131Z info: systemctl daemon-reload
[⠸] Update OS and Docker daemon settings2024-02-27T08:05:03.415Z info: Restarting service docker
[✔] Update OS and Docker daemon settings OK
[✔] Installing Service OK
[✖] Waiting for OCCM Timed out waiting for http://localhost:80
Waited for 300 seconds[INFO] 2023-10-24T07:16:15.200Z {"title":"Waiting for OCCM","success":false,"errorTitle":"Timed out waiting for http://localhost:80","errorDescription":"Waited for 300 seconds","data":{"success":false,"requiredUrl":{"url":"http://localhost:80","expectedStatus":[200]},"text":"connect ECONNREFUSED 127.0.0.1:80","axiosError":{"message":"connect ECONNREFUSED 127.0.0.1:80","name":"Error","stack":"Error: connect ECONNREFUSED 127.0.0.1:80\n at TCPConnectWrap.afterConnect [as oncomplete]