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BlueXP connector install fails with "Error: getaddrinfo ENOTFOUND"

  1. Last updated
    Mar 13, 2025
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Category:
cloud-manager
Specialty:
bluexp
Last Updated:
3/13/2025, 3:42:18 PM

Applies to

Issue

BlueXP connector install fails with below error, though all pre-requisites met and all endpoints reachable and resolvable from connector and browser console :

service-manager.log:

{"level":"error","message":"Error checking tenancy health: Error: getaddrinfo ENOTFOUND cloudmanager.cloud.netapp.com","timestamp":"2025-02-26T13:55:12.048Z"}

{"level":"error","message":"Failedrequest /occm/api/occm/system/about error: Request failed: connect ECONNREFUSED127.0.0.1:3001","timestamp":"2025-02-26T13:55:18.917Z"}

 

journalctl -u netapp-service-manager.service -u aardvark-dns:

Feb 26 14:55:09 BlueXPconnector aardvark-dns[1765]: Unable to start server unable to start CoreDnsserver: Address already in use (os error 98)

Feb 26 14:55:12 BlueXPconnector sm2[1244]: 2025-02-26T13:55:12.048Z error:Error checking tenancy health: Error: getaddrinfo ENOTFOUND cloudmanager.cloud.netapp.com

Feb 26 14:55:18 BlueXPconnector sm2[1244]: 2025-02-26T13:55:18.917Z error:Failed request /occm/api/occm/system/about error: Request failed: connect ECONNREFUSED 127.0.0.1:3001

 

 

 

 

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