Cloud Insight collector failed with permission denied error
Applies to
- Cloud Insight Services (CI)
- Acquisition Unit(AU)
Issue
- Data collector failed with error:
Internal error: Failed to save model: /var/log/netapp/cloudinsights/acq/runtime/xxxxxxxxx/storageperformance_xxxxxxxxx.xml (Permission denied)
- Acquisition service status shows failed on the AU server:
AUserver@xxx ~ $ systemctl status acquisition
acquisition.service - CloudInsights Acquisition
Loaded: loaded (/lib/systemd/system/acquisition.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Thu <date_time>; 2h 16min ago
Process: 1077 ExecStart=/opt/netapp/cloudinsights/acq/scripts/acquisition.server start (code=exited, status=1/FAILURE)
Main PID: 1077 (code=exited, status=1/FAILURE)
Warning: some journal files were not opened due to insufficient permissions.
- Restart of the service/Reboot of the server also doesn't help