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Cloud Insight collector failed with permission denied error

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Applies to

  • Cloud Insight Services (CI)
  • Acquisition Unit(AU)

Issue

  • Data collector failed with error:
Internal error: Failed to save model: /var/log/netapp/cloudinsights/acq/runtime/xxxxxxxxx/storageperformance_xxxxxxxxx.xml (Permission denied)
  • Acquisition service status shows failed on the AU server:

AUserver@xxx ~ $ systemctl status acquisition
acquisition.service - CloudInsights Acquisition
     Loaded: loaded (/lib/systemd/system/acquisition.service; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Thu <date_time>; 2h 16min ago
    Process: 1077 ExecStart=/opt/netapp/cloudinsights/acq/scripts/acquisition.server start (code=exited, status=1/FAILURE)
   Main PID: 1077 (code=exited, status=1/FAILURE)
Warning: some journal files were not opened due to insufficient permissions.

  • Restart of the service/Reboot of the server also doesn't help

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