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BlueXP Classification scan and delete policy unable to delete files on ONTAP shares

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cloud-manager
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Applies to

  • BlueXP Classification (also known as Data Sense)
  • ONTAP 9
  • Active Directory (AD)

Issue

  • Data Sense is unable to run policy to scan and delete files on mapped ONTAP shares. Error in BlueXP Classification Configuration tab:
"The CIFS credentials that you provided don't have sufficient permissions. Provide different credentials or modify the Active Directory permissions. "
  • Error in ONTAP EMS log:

[cluster-01: secd: secd.conn.auth.failure:debug]: Vserver (svm_name) could not make a connection over the network to server (ip 10.x.x.x, port 389). Error: Operation timed out ().

  • CLI command to check the effective permissions on the target ONTAP share using the domain user fails with error:
cluster01::> file-directory show-effective-permissions -vserver <svm_name> -win-user-name "<domain\user>" -path <share_name>
  (vserver security file-directory show-effective-permissions)
 
Error: Lookup of CIFS account name procedure failed
  [  0 ms] No servers available for MS_LSA, vserver: 4, domain:
           hmt.local.
  [  2017] TCP connection to ip 10.X.X.X, port 389 failed: Operation timed out.
  [  6057] Could not find Windows name 'domain\user'
  [  6057] CIFS name lookup failed
 
Error: show failed: Failed to convert Windows name to SID. Reason: "SecD Error: no server available".

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