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BlueXP Classification install fails

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102
Visibility:
Public
Votes:
0
Category:
cloud-manager
Specialty:
bluexp
Last Updated:

Applies to

  • BlueXP
  • Classification

Issue

BlueXP Classification onprem installation fails because the host server cannot connect to the proxy during the prerequisites checks

#####################################################################################
2023-11-27 15:47:51 ERROR Your system and network configurations are not adequate for Data Sense installation,
2023-11-27 15:47:51 ERROR please fix the above issues and re-start the installation process
2023-11-27 15:47:51 ERROR #####################################################################################
2023-11-27 15:47:51 ERROR Prerequisites: FAILURE!!!
2023-11-27 15:47:51 INFO exit installation
2023-11-27 15:47:51 INFO Installation stopped after prerequisite testing
2023-11-27 15:47:51 ERROR Test installation requirements - stopped after prerequisite testing

 

2023-11-27 21:53:07 ERROR Please check BlueXP Connector is up, allow communication from current server in ports 443,80 and 9060, and if relevant, allow outbound coomunication to Netapp services at port 443
Traceback (most recent call last):
File "/data/onprem_installer/initiate_on_prem_install.py", line 181, in <module>
deploy_response = _deploy_on_prem(installer_args.account_id,
File "/data/onprem_installer/initiate_on_prem_install.py", line 117, in _deploy_on_prem
raise Exception(f"Failed to initiate deployment with URLS: {error_desc}")
Exception: Failed to initiate deployment with URLS: http://0.0.0.0:9060: HTTPConnectionPool(host='0.0.0.0', port=9060): Max retries exceeded with url: /account/account-F4iuXuri/providers/cloudmanager_compliance/api/v0.1/deployment/onprem (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7f756ea55900>: Failed to establish a new connection: [Errno 111] Connection refused')), https://api.bluexp.netapp.com: HTTPSConnectionPool(host='api.bluexp.netapp.com', port=443): Max retries exceeded with url: /account/account-F4iuXuri/providers/cloudmanager_compliance/api/v0.1/deployment/onprem (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7f756ea561d0>: Failed to establish a new connection: [Errno -3] Try again')))

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