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TridentProtect Backups Failing with Kopia Permission Denied

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snapx
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Applies to

  • NetApp TridentProtect (Kubernetes/OpenShift)
  • Kopia Data Mover Pods
  • OpenShift clusters using SecurityContextConstraints (SCC)
  • Environments using S3/Generic S3 as backup repository

Issue

  • TridentProtect backup jobs fail during the Kopia data mover stage, despite successful completion of pre-backup webhooks, volume snapshots, and PVC clone operations. The following errors are observed in the Kopia pod logs:

Unable to createlogs directory: mkdir /app/logs: permission denied

ERROR errorconnecting to repository: repository not initialized in the provided storage

write error: unableto open log file: open /app/logs/cli-logs/...: no such file or directory

ERROR unable toconnect to repository: unable to write config file: unable to create configdirectory: mkdir /app/config: permission denied

ERROR openrepository: repository is not connected. See https://kopia.io/docs/repositories/

  • TridentProtect controller logs show:

failed to get kopiasnapshot ID from pod logs: summary line with snapshot_id not found in Kopia logoutput

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