Skip to main content
NetApp Knowledge Base

NetApp-ACC's pod task-service-task-purge  is set to Terminated

Views:
72
Visibility:
Public
Votes:
6
Category:
astra
Specialty:
snapx
Last Updated:

Applies to

Astra Control Center (ACC) 23.04

Issue

Some jobs failed due to what appears a terminated  task-service-task-purge  pod:

- Job: certificates-expiry-check-wfmr8 Failed
- Job: task-service-task-purge-28119345 Failed


Also visible is the following error:
{"level":"error","timestamp":"date/time","caller":"core/core.go:218","msg":"Failed to initialize mongodb from environment",
"userid":"00000000-0000-0000-0000-000000000000",
"accountid":"", "role":"system",
"error":"connection() error occurred during connection handshake: auth error: sasl conversation error: unable to authenticate using mechanism \"SCRAM-SHA-1\": (AuthenticationFailed) Authentication failed.",
"correlationid":"a2605170-29f2-4399-b1b7-46424d48dbd7",
"application":"astra", "component":"task-service_task_purge","stacktrace":"github.com/netapp-polaris/polaris/task-service/core.(*ServiceCore).InitPersistenceLayer\n\t/src/core/core.go:218\nmain.main\n\t/src/images/task-service_task_purge/main.go:41\nruntime.main\n\t/usr/local/go/src/runtime/proc.go:250"}

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.