Skip to main content
NetApp Knowledge Base

Cannot access CIFS shares if the SVM root volume is offline

  1. Last updated
  2. Save as PDF
Views:
1,590
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
nas
Last Updated:

​ ​

Applies to

  • ONTAP 9
  • CIFS/SMB

Issue

  • CIFS/SMB shares visible in Windows but not accessible with an error stating "An internal error occurred."
  • The following EMS event may be observed for the CIFS client's attempt to access the share:
    Nblade.CifsOperationTimedOut: Detected a timed out CIFS operation. SMB command for this operation: SMB2_COM_TREE_CONNECT, Number of times this command was suspended: 2134, Number of times this command was restarted: 59, Last CSM error during this operation: CSM_OK, Remote blade UUID: 00000000-0000-0000-0000-000000000000, Is QoS enabled: QoS_disabled, Last SpinNp error during this operation: SPINNP_NO_FO_ERROR, Client IP address: 10.10.10.10, Local IP address: 10.10.10.11, Target Vserver ID: 7, Target disk's DSID: 0
  • New and existing NFS mounts may be impacted

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.

 

  1. Back to top
  • Was this article helpful?

Recommended articles

  1. Article type
    Reference
    Confidence
    Validated
    Flag
    False
    Governance
    Experience
    KCS Enabled
    Yes
    Visibility
    Public
    Product Categories
    ONTAP 9
    Specialty
    NAS
  2. Tags
    1. 1014584
    2. ARS
    3. Elio
    4. Root Volume