Skip to main content
NetApp Knowledge Base

Controller offline triggers core dump

  1. Last updated
  2. Save as PDF
Views:
378
Visibility:
Public
Votes:
0
Category:
e-series-santricity-os-controller-software
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series
  • EF570

Issue

  • One controller offline triggers a core dump.
  • The Panic Reason is  rebootReason 0x42e8001, rebootReasonExtra 0x0.
  • Before the controller core dump, there are many out of memory errors in the Web Services Proxy logs:

 WARN [jetty-906009] c.n.e.a.r.s.VolumeMappingImpl [SanModelExceptionHandler.java:42] [requestId=cd4f09c3-f59c-4856-bd4e-a868ed635cf7, deviceId=3d3b3bef-d28b-481c-9c15-7a98e2dbe934] Exception caught: com.ni.eseries.aa.devicemgt.model.exceptions.SanModelException: An out of memory error occurred on one of the controllers in the storage array. Contact your Technical Support Representative about the memory requirements for this storage array.

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.