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How to address Common VSS errors from failed SnapManager for Exchange backups

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Applies to

  • SnapManager for Exchange (200+)
  • ONTAP 9.2

Description

VSS refers to the Microsoft Volume Shadow copy Service (VSS), which facilitates a snapshot-based backup that is used by the NetApp SnapManager family of backup products. Below are some of the most common VSS errors that are associated with SnapManager for Exchange (SME) backup failures:

  • VSS_E_UNEXPECTED_PROVIDER_ERROR
  • VSS_E_HOLD_WRITES_TIMEOUT
  • VSS_E_WRITER_INFRASTRUCTURE
  • VSS_E_WRITERERROR_RETRYABLE
  • VSS_E_PROVIDER_VETO
  • VSS_E_VOLUME_NOT_SUPPORTED
  • VSS_E_VOLUME_NOT_SUPPORTED_BY_PROVIDER
  • VSS_E_FLUSH_WRITES_TIMEOUT

SnapManager for Exchange (SME) fails to perform Microsoft Exchange VSS backup.

When performing Microsoft Exchange storage groups backup, the backup fails with some events logged under application in the event viewer:

Event ID : 211
Source : SnapDrive
Type : Error
Generated : 3/2/2008 12:00:37 AM
Message : Unable to create a snapshot. Error message : ZAPI: An attempt to
create snapshot '{f583cb88-8da1-4f50-879f-f28a79ebca9f}' of the 'pri_exch_log'
volume with 'async' option 'true' failed on the filer 192.168.xx.xx. Error code:
135. Error description: No more snapshots available..
Event ID : 219
Source : SnapDrive
Type : Warning
Generated : 3/2/2008 12:00:37 AM
Message : Failed to create a consistent
snapshot({f583cb88-8da1-4f50-879f-f28a79ebca9f}) of one or more virtual disk(s).
Please review event log for more information.
Event ID : 12293
Source : VSS
Type : Error
Generated : 3/2/2008 12:00:37 AM
Message : Volume Shadow Copy Service error: Error calling a routine on the
Shadow Copy Provider {ddd3d232-a96f-4ac5-8f7b-250fd91fd102}. Routine details
CommitSnapshots({f583cb88-8da1-4f50-879f-f28a79ebca9f}) [hr = 0xc0040307].
Event ID : 4354
Source : Navssprv
Type : Error
Generated : 3/2/2008 12:00:37 AM
Message : NetApp VSS hardware provider failed in CommitSnapshots method
[SnapshotSetId={f583cb88-8da1-4f50-879f-f28a79ebca9f}]. SnapDrive failed to create
snapshot. Please check SnapDrive event logs. The data is the error code.
Event ID : 4356
Source : Navssprv
Type : Error
Generated : 3/2/2008 12:00:37 AM
Message : NetApp VSS hardware provider's AbortSnapshot method is called
[SnapshotSetId={f583cb88-8da1-4f50-879f-f28a79ebca9f}]. VSS has failed the current
shadow copy session because the previous errors are not continuable.
Event ID : 202
Source : SnapManager for Exchange
Type : Error
Generated : 3/2/2008 12:00:40 AM
Message : SnapManager VSS backup operation failed. Error in calling VSS API:
Error code = 0x8004230f Error description: VSS_E_UNEXPECTED_PROVIDER_ERROR (Error
Code: 0x8004230f)

 

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