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Snapshot mount using SnapDrive for Windows fails with Error "Can't connect to host (err=- 11001)"

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Category:
snapdrive-for-windows
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snapx
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Applies to

SnapDrive for Windows 7.x

Issue

When trying to mount snapshot using SnapDrive for Windows, it fails with the following error.

ZAPI: An attempt to get snapmirror destinations list for the 'SVM-NAME' source failed on the storage
system 'SVM-NAME'. Error code: -1. Error description: Can't connect to host (err=-11001)..HRESULT 0xc0040311.

1. When you right-click on a snapshot and click Connect Disk, you notice this behavior and it fails with the above error.

clipboard_eed9dd3c534a38c2e747fe53355ba15f8.png

2. When you mount using Connect Disk option under Actions pane, it works.
 

clipboard_e8941c5841c449414b51a6c650142bc7b.png

3. The difference between the two is that one gives the option to input Storage System Name and the other does not.
    When the first option is used (right-click the snaphot and click Connect Disk), you do not get an option to input the Storage System Name (it is greyed out) as      shown below.

clipboard_ec3b0a196a983ec91f8c58b9a0a6cab1f.png