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Scheduled backup job(s) failing to be triggered

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Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

SnapCenter Server 4.1.1x and above

Issue

  • Scheduled backup job fails to be triggered, or an update from SMCore fails to contact the SnapCenter web Application to update the Job.
  • Job launcher, when launching jobs also uses the SMCore service to start it up in the Web Application, which fails to start the backup between the two IIS events
  • SMcore error message:
    DEBUG SMCore_28089 PID=[7152] TID=[49] RemoteUrl: https://<SNAPCENTER_SERVER>:8146/JobStatusService.svc/UpdateJobStatus
    ERROR SMCore_28089 PID=[7152] TID=[49] WebException in method: Invoke.
        System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
  • the System Event log will show an infomrational IIS event with ID 5186 :
    "A worker process with process id of '<PID>' serving application pool 'SnapCenter' has requested
     a recycle because the worker process reached its allowed processing time limit."
  • after (by default) 30 minutes, the System Event log will show a warning event with ID 5013:
    "A process serving application pool 'SnapCenter' exceeded time limits during shut down. The process id was '<PID>'."

 

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