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NetApp Knowledge Base

SCV backup fails to quiesce VMs with the error "'VssSyncStart' operation failed"

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Category:
snapcenter
Specialty:
snapx
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Applies to

  • NetApp SnapCenter Server (SC) 4.6
  • SnapCenter Plug-in for VMware vSphere (SCV) 4.6
  • NetApp ONTAP 9.X

Issue

  • When running SCV backups, some VMs fail to have a VMware consistent snapshot
  • Checking the VMware logs for the affected VM you can see the following errors:

YYYY-MM-DDThh:mm:ssZ vmx - The error code was: 5

YYYY-MM-DDThh:mm:ssZ  vmx - The error message was: 'VssSyncStart' operation failed: IDispatch error #8451 (0x80042303)

 

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