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SCSQL DB restore or clone fails to find the DB or Host

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Applies to

  • SnapCenter Plug-In for Microsoft SQL Server 4.3.1  (SCSQL)
  • Disjointed Namespace

Issue

SCSQL restore or clone fails to find the database or the host to restore to

  • SnapManagerWeb_<job_id>.log for a restore operation shows:

Unable to find resource with Id(<SQL_Instance_Name>) and Host(<Hostname1.namespace1.com>)
Object queried is <SQL_Instance_Name> host is <Hostname1.namespace1.com>
Failed to create clone request. System.Exception: Name <SQL_Instance_Name> does not exist
   at SnapManager.SMSDAL.CloneHelper.GetBackupInfo(SmBackupInfo backupInfo, SmCreateCloneRequest inputRequest, SmCloneConfiguration cloneConfiguration)
   at SnapManager.SMSDAL.CloneHelper.CreateCloneRequestsForHosts(SmCreateCloneRequest inputRequest)
Exception in method: CreateCloneRequestsForHosts.System.Exception: Name <SQL_Instance_Name> does not exist
   at SnapManager.SMSDAL.CloneHelper.GetBackupInfo(SmBackupInfo backupInfo, SmCreateCloneRequest inputRequest, SmCloneConfiguration cloneConfiguration)
   at SnapManager.SMSDAL.CloneHelper.CreateCloneRequestsForHosts(SmCreateCloneRequest inputRequest) : Detailed Exception Name <SQL_Instance_Name> does not exist

  • SnapManagerWeb_<job_id> .log for a clone operation shows:
Host [ast-srvdbacad01.mgt.astrid] resolved to [<Hostname1.namespace2.com>]
backup was taken on host <Hostname1.namespace2.com>
Failed to create clone request. System.NullReferenceException: Object reference not set to an instance of an object.
 
Note: 
host namespace and domain controller namespace are different

 

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