Skip to main content
NetApp Knowledge Base

"SnapCenter Compatibility Error" occurs irregularly

Views:
131
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter
  • SnapCenter Plug-in for VMware vSphere (SCV) 4.1.x and earlier

Issue

  • When creating a resource group of SCV, "SnapCenter Compatibility Error" occurs.
  • The error doesn't occur after re-registering Storage Systems, but it occurs again after a while.
  • When the error occurs, SnapDriveSALDebug.log reports an error like below.

Example:
2020-10-26T17:13:21.7485887+09:00 Critical SAL PID=[4500] TID=[4000] Error: The credentials for the storage system <IP ADDRESS> is not configured. Resolution: Please check if storage system <IP ADDRESS> is resolvable or add an entry to etc/hosts file.

  • The IP address in the above message and another IP address of the same SVM are registered as Storage Systems. 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

Scan to view the article on your device