Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

MEDIATOR installation failed to start the service

Views:
904
Visibility:
Public
Votes:
1
Category:
metrocluster
Specialty:
metrocluster
Last Updated:

Applies to

  • ONTAP 9
  • Mediator 1.x 
  • CentOS/RHEL 8.x running on a physical machine
  • CentOS/RHEL 8.x running on a virtual machine

Issue

Mediator installation is successful, but mediator-scst service won't start

[root@Centos ~]# systemctl status mediator-scst.service
● mediator-scst.service
   Loaded: loaded (/opt/netapp/lib/ontap_mediator/systemd/mediator-scst.service; enabled; vendor preset: disabled)
   Active: failed (Result: exit-code) since Mon 2020-05-11 13:58:39 CEST; 29min ago
   Process: 3322 ExecStart=/etc/init.d/scst start (code=exited, status=5)

May 11 13:58:39 Centos systemd[1]: mediator-scst.service: Service RestartSec=100ms expired, scheduling restart.
May 11 13:58:39 Centos systemd[1]: mediator-scst.service: Scheduled restart job, restart counter is at 5.
May 11 13:58:39 Centos systemd[1]: Stopped mediator-scst.service.
May 11 13:58:39 Centos systemd[1]: mediator-scst.service: Start request repeated too quickly.
May 11 13:58:39 Centos systemd[1]: mediator-scst.service: Failed with result 'exit-code'.
May 11 13:58:39 Centos systemd[1]: Failed to start mediator-scst.service.

The following errors is present in dmesg 

May 11 14:39:01 Centos scst[3992]: Loading and configuring SCSTmodprobe: ERROR: could not insert 'scst': Required key not available
May 11 14:39:01 Centos scst[3992]: modprobe scst failed.
May 11 14:39:01 Centos scst[3992]: [FAILED]

 

Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support