Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

Restores from AltaVault are failing on DMA with Media Error after restoring portion of data

Views:
164
Visibility:
Public
Votes:
0
Category:
altavault
Specialty:
dp
Last Updated:

Applies to

  • AltaVault 4.4 and above
  • CommVault IntelliSnap

Issue

After restoring a portion of data, Restores are getting terminated and CommVault is reporting Media Error.

Sep 15 18:48:52 localhost smbd[40962]: [handler/base.INFO] (35530) NetBiosTransport [0x2f67c60] getBytes: sockFD: 26 errno: 104
Sep 15 18:48:52 localhost smbd[40962]: [handler/base.INFO] (35530) NetBiosTransport [0x2f67c60] terminate: sockFD: 26
Sep 15 18:48:52 localhost smbd[40962]: [object/connection.INFO] (35530) Connection [0x3a76000] receiveWorker: connection terminated. status: 0xc000020d
Sep 15 18:48:52 localhost smbd[40962]: [object/connection.INFO] (35530) Connection [0x3a76000] receiveWorker: start termination
Sep 15 18:48:52 localhost smbd[40962]: [object/connection.INFO] (35531) Connection [0x3a76000] sendWorker: terminated
Sep 15 18:48:52 localhost smbd[40962]: [object/connection.INFO] (35530) Connection [0x3a76000] receiveWorker: terminated

CommVault Errors:
09/15 18:48:52 214680 2-# [MEDIAFS ] RealMagneticFS::validateChunkSize(): Failed to get attributes for file[\\vol\commvault\Folder1\CV_MAGNETIC\V_00000\CHUNK_223121], error=0x80070079:{CQiFile::Stat(751)/W32.121.(The semaphore timeout period has expired. (121))-GetFileAttributesExW failed}
09/15 18:48:52 214680 Pipeline received PL_FS_READ_ERR: Media Error!

 

Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support