WFA install or upgrade fails with message that server service could not be started

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Category:: oncommand-workflow-automation-wfa

Specialty:: om

Last Updated:

Applies to

OnCommand Workflow Automation (WFA) 5.x

RHEL 7.x

CentOS 7.x

Issue

WFA install or upgrade to 5.x fails with an error that the WFA server service could not start. The console log from the install shows that pinging localhost was unsuccessful.

The install logs are located in /var/log/wfa.

install.log

Apr 10 15:38:43: Finished installing rpm package.

Apr 10 15:38:43: Starting WFA services ...

Apr 10 15:38:43: Starting WFA server service. This may take few minutes ...

Apr 10 15:38:56: Could not start WFA server service successfully.

Apr 10 15:38:56: Exiting installation...

console.log

Total number of wars : 4

Parameters of pingng jboss are host=localhost, port=443 and timeout=50.

Could not ping host machine on wfa port 443. JBOSS startup failed during wfa-server service startup.