Skip to main content
NetApp Knowledge Base

AIQ Unified Manager fails to add cluster and generates error 'unexpected time drift'

  1. Last updated
  2. Save as PDF
Views:
529
Visibility:
Public
Votes:
1
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

  • Active IQ Unified Manager  (UM) 9.9
  • Windows Server 2019

Issue

  • UM generates errors when adding a cluster:

Failed to add cluster 

unexpected time drift 

  • In the log the lastUpdateTime value is higher than the currentTime value
acq.log:
Failed to add cluster 10.1.20.24. An internal error has occurred. Contact technical support. Details: Cannot update server (com.netapp.oci.server.UpdateTaskException Failed execute task:
class com.netapp.oci.platform.originator.OriginatorUpdateTask com.netapp.oci.server.UpdateTaskException Failed to run NewOriginatorUpdateTask, origin:2 originatorName:10.1.20.24 com.netapp.oci.server.TransactionContextException [class=OriginatorUpdateTask, currentTime=1627479497538, lastUpdateTime=1627524000003] unexpected time drift of 44502 seconds Caused by:
 
ocumserver log:
2021-07-28 14:40:07,884 ERROR [admin] [job-690] [refresh(dataSource=10.1.20.24)|forceAcquisition] [com.netapp.dfm.job.JobEngine] Error executing job 5d4b9e29f723f74b:-2aa3dec3:17aed578c7f:-7fea task 5d4b9e29f723f74b:-2aa3dec3:17aed578c7f:-7fec: Errors reported on acquisition with start time 14:40:03.841: [Cannot update server (com.netapp.oci.server.UpdateTaskException Failed execute task: class com.netapp.oci.platform.originator.OriginatorUpdateTask com.netapp.oci.server.UpdateTaskException Failed to run NewOriginatorUpdateTask, origin:2 originatorName:10.1.20.24 com.netapp.oci.server.TransactionContextException [class=OriginatorUpdateTask, currentTime=1627479607666, lastUpdateTime=1627524000003] unexpected time drift of 44392 seconds Caused by:

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.