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Active IQ Unified Manager authentication server is not configured properly

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172
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Public
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0
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM)
  • Active Directory (AD) Remote Authentication

Issue

When attempting to authenticate with Active IQ Unified Manager, the below errors are logged:

  • UM Web UI
    • Unable to communicate with the authentication server because the authentication server is not configured properly. Verify your authentication server configuration. (LDAP error code : 49/52e)
  • UM Log Shows Error:
    • ocumserver.log
      • 2020-11-05 13:55:27,053 ERROR [admin] [default task-433] [service.setup.ldap.LdapService|testLdapUser] [c.n.dfm.impl.rbac.LdapUserCheck] Unable to communicate with the authentication server because the authentication server is not configured properly. Verify your authentication server configuration. %sorg.springframework.ldap.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090446, comment: AcceptSecurityContext error, data 52e, v2580 ]; nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090446, comment: AcceptSecurityContext error, data 52e, v2580 ]
    • ocum-error.log:
      • 2020-11-05 13:55:27,053 ERROR [admin] [default task-433] [service.setup.ldap.LdapService|testLdapUser] [c.n.dfm.impl.rbac.LdapUserCheck] Unable to communicate with the authentication server because the authentication server is not configured properly. Verify your authentication server configuration. %s2020-11-05 13:55:27,067 ERROR [admin] [default task-431] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.d.w.c.s.l.LdapServersPagePresenter] Unable to communicate with the authentication server because the authentication server is not configured properly. Verify your authentication server configuration. (LDAP error code : 49/52e)

 

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