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SolidFire Application cannot communicate with node ID <#> - AutoSupport Message

Last Updated:

Applies to

  • NetApp Element software
  • NetApp SolidFire SF-Series product line
  • NetApp H-series storage nodes


  • Alert on AutoSupport: SolidFire Alert from <cluster_name> (Node Offline) Node Offline nodeID=<#>
  • Alert in NetApp SolidFire Active IQ: 
    • Error Code: nodeOffline
    • Details: The SolidFire Application cannot communicate with node ID <#>
The underlying causes of this condition varies and can include
  • Failing hardware
  • Network connectivity issues
  • Planned maintenance
  • Cluster upgrade
  • Add a new node to the cluster
  • An existing or new bug discovered
  • Systemic black hole issue
  • Environmental issues - example: power loss



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