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AutoSupport message: BIOS_VERSION should be >= NAT3.4 but is NA2.1

Last Updated:

Applies to

  • NetApp Element software 12.5,12.7
  • NetApp H410S
  • Firmware bundle 2.150.6


  • After upgrading to the node to Element 12.5 or 12.7 the following error appears in NetApp SolidFire Active IQ:
    hardwareConfigMismatch - BIOS_VERSION should be >= NAT3.4 but is NA2.1
  • From /sf/etc/hardware/config.json
      "biosVersion": "NAT3.4",
      "boardVersion": "X10",
      "biosBuildDate": "20170710", --->
    should be 20210225
  • From https://<MVIP>/json-rpc/12.5?method=GetHardwareConfig&force=true
     "biosVendor":["American Megatrends Inc.","NetApp"],

  • From https://<MIP>:442/json-rpc/12.5?method=GetHardwareInfo
    date "07/10/2017"
    description "BIOS"
    physid "0"
    size "65536"
    vendor "American Megatrends Inc."
    version "NA2.1"

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