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Unable to upload a core file via system node autosupport invoke-core-upload command

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Category:
fas-systems
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • Autosupport
  • Core file upload

Issue

  • Previously, the system is configured to use SMTP protocol to send Autosupport to NetApp and customer site.
  • The customer wants to send a core file to NetApp via ONTAP CLI but the core file upload(i.e large file upload) is only supported by HTTP/HTTPS protocol.
  • This is first time the customer setup HTTP/HTTPS protocol for ONTAP Autosupport feature.
  • Core file upload via ONTAP CLI system node autosupport invoke-core-upload fails.
  • Notifyd log is indicating Could not resolve host: support.netapp.com.
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-230:deliver) (emittime: 7/11/2023 18:36:02) (message: deliver_http_asup: HTTP PUT response error, status code 6, chunk: 230 of 234)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-231:deliver) (emittime: 7/11/2023 18:36:02) (message: asup_job HTTP attempt failed '/mroot/etc/log/autosupport/xxxxxxxxxxxx.x')
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-231:deliver) (emittime: 7/11/2023 18:36:02) (message: Failed to deliver HTTP ASUP with subject: HA Group Notification from t1ndgnbk03 (CORE UPLOAD: core.xxxxxxxxx.2023-xx-xx.xx_xx_xx.nz) NOTICE, chunk: 231 of 234)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-231:deliver) (emittime: 7/11/2023 18:36:02) (message: Requeued HTTP ASUP with subject: HA Group Notification from t1ndgnbk03 (CORE UPLOAD: core.xxxxxxxxx.2023-xx-xx.xx_xx_xx.nz) NOTICE, seq num: 1039, chunk: 231 of 234)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-230:deliver) (emittime: 7/11/2023 18:36:02) (message: asup_job HTTP attempt failed '/mroot/etc/log/autosupport/202307111818.1')
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-230:deliver) (emittime: 7/11/2023 18:36:02) (message: Failed to deliver HTTP ASUP with subject: HA Group Notification from t1ndgnbk03 (CORE UPLOAD: core.xxxxxxxxx.2023-xx-xx.xx_xx_xx.nz) NOTICE, chunk: 230 of 234)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-230:deliver) (emittime: 7/11/2023 18:36:02) (message: Requeued HTTP ASUP with subject: HA Group Notification from t1ndgnbk03 (CORE UPLOAD: core.xxxxxxxxx.2023-xx-xx.xx_xx_xx.nz) NOTICE, seq num: 1039, chunk: 230 of 234)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-232:deliver) (emittime: 7/11/2023 18:36:02) (message: Retry http ASUP delivery: seq num= 1039, subj= HA Group Notification from t1ndgnbk03 (CORE UPLOAD: core.xxxxxxxxx.2023-xx-xx.xx_xx_xx.nz) NOTICE, chunk: 232 of 234)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-234:deliver) (emittime: 7/11/2023 18:36:02) (message: Retry http ASUP delivery: seq num= 1039, subj= HA Group Notification from t1ndgnbk03 (CORE UPLOAD: core.xxxxxxxxx.2023-xx-xx.xx_xx_xx.nz) NOTICE, chunk: 234 of 234)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-233:deliver) (emittime: 7/11/2023 18:36:02) (message: Retry http ASUP delivery: seq num= 1039, subj= HA Group Notification from t1ndgnbk03 (CORE UPLOAD: core.xxxxxxxxx.2023-xx-xx.xx_xx_xx.nz) NOTICE, chunk: 233 of 234)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-232:deliver) (emittime: 7/11/2023 18:36:02) (message: Event: callhome.corefile.upload  content-type: application/zip)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-232:deliver) (emittime: 7/11/2023 18:36:02) (message: Attempting to deliver ASUP using PUT, seq: 1039, chunk: 232 of 234)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-234:deliver) (emittime: 7/11/2023 18:36:02) (message: Event: callhome.corefile.upload  content-type: application/zip)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-233:deliver) (emittime: 7/11/2023 18:36:02) (message: Event: callhome.corefile.upload  content-type: application/zip)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-234:deliver) (emittime: 7/11/2023 18:36:02) (message: Attempting to deliver ASUP using PUT, seq: 1039, chunk: 234 of 234)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-233:deliver) (emittime: 7/11/2023 18:36:02) (message: Attempting to deliver ASUP using PUT, seq: 1039, chunk: 233 of 234)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-232:deliver) (emittime: 7/11/2023 18:36:02) (message: STATE: INIT => CONNECT handle 0x80e7e9008; line 1881 (connection #-5000))
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-232:deliver) (emittime: 7/11/2023 18:36:02) (message: Added connection 0. The cache now contains 1 members)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-232:deliver) (emittime: 7/11/2023 18:36:02) (message: STATE: CONNECT => RESOLVING handle 0x80e7e9008; line 1927 (connection #0))
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-232:deliver) (emittime: 7/11/2023 18:36:02) (message: Could not resolve host: support.netapp.com)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-232:deliver) (emittime: 7/11/2023 18:36:02) (message: The cache now contains 0 members)
Tue Jul 11 2023 18:40:08 [kern_notifyd:info:1977] (category: 1977:1039-232:deliver) (emittime: 7/11/2023 18:36:02) (message: Closing connection 0)

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