PowerSupply on switch is missing or is not operational
Applies to
- ONTAP 9
- Cluster Network Switch
Issue
- Power supply issue reported on cluster network switch
- Cluster Switch Health Monitoring (CSHM) reports following health alert
"PowerSupply" on switch "switch name" is missing or is not operational.
- EMS messages observed
[netapp-01: cshmd: hm.alert.raised:alert]: Alert Id = SwitchPowerFail_Alert , Alerting Resource = switch name/PowerSupply raised by monitor cluster-switch
[netapp-01: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: SwitchPowerFail_Alert[switch name/PowerSupply].
- Switch logs indicate PSU issue
# show environment
Fan:
---------------------------------------------------------------------------
Fan Model Hw Direction Status
---------------------------------------------------------------------------
Fan1(sys_fan1) NXA-FAN-30CFM-F -- back-to-front Ok
Fan2(sys_fan2) NXA-FAN-30CFM-F -- back-to-front Ok
Fan3(sys_fan3) NXA-FAN-30CFM-F -- back-to-front Ok
Fan4(sys_fan4) NXA-FAN-30CFM-F -- back-to-front Ok
Fan_in_PS1 -- -- back-to-front Shutdown
Fan_in_PS2 -- -- back-to-front Ok
Fan Zone Speed: Zone 1: 0x9a
Fan Air Filter : NotSupported
Power Supply:
Voltage: 12 Volts
Power Actual Actual Total
Supply Model Output Input Capacity Status
(Watts ) (Watts ) (Watts )
------- ---------- --------------- ------ ---------- --------------------
1 NXA-PAC-650W-PE 0 W 0 W 0 W Shutdown
2 NXA-PAC-650W-PE 162 W 174 W 650 W Ok
Chassis has 2 PowerSupply Slots
---------------------------------------
PS1 fail/shutdown
Power supply type is: 7005.60W 220v AC
Model number is N2200-PAC-400W
H/W version is 1024.0
Part Number is 341-0375-07
Part Revision is A0
Manufacture Date is Year 2016 Week 22
Serial number is XXXXXXXXXXX
# show environment power input
Power Supply
Input:
----------------------------------------------------------
PS Voltage Current Power Status
(Volt) (Amp)
(Watt)
----------------------------------------------------------
1 -- -- -- fail/shutdown
2 228.00
1.47 334.88 ok
----------------------------------------------------------
Total: 334.88
- Corrective actions recommended by health alert were carried out
Cluster::> system health alert definition show -node <node name> -monitor cluster-switch -alert-id SwitchPowerFail_Alert
Node: Node01
Monitor: cluster-switch
Class of Alert: SwitchPowerFail_Alert
Severity of Alert: Major
Probable Cause: Power_supply_failure
Probable Cause Description: "$(cluster_switch_power.psu-name)" on switch "$(cluster_switch_power.device)" is missing or is not operational.
Possible Effect: Power supply redundancy on switch "$(cluster_switch_power.device)" might be lost.
Corrective Actions: 1) Ensure that the power supply units supplying power to the switch are turned on.
2) Ensure that the power cord is securely connected to the power supply of the switch.
- Power supply reseated and failed to come online