Autosupport fails delivery with error Operation timed out in ONTAP
Applies to
- ONTAP 9
- AutoSupport
- HTTPs
- HTTP
- SMTP
- Transparent Proxy / Firewall
Issue
One or more nodes in the cluster fails to send AutoSupport using HTTP/HTTPS with the following error:
::*> system autosupport history show -node * -fields node ,seq-num ,status ,error ,destination node seq-num destination status error ---------- ------- ----------- ------ ----- node1-01 762159 smtp ignore node1-01 762159 http transmission-failed Failed to connect to support.netapp.com port 443: Operation timed out
Errors in notifyd.log:
::> node run -node <node_name> -command rdfile /etc/log/mlog/notifyd.log
Start from the following message and work up to the true error message.
message: Closing connection #0
HTTP
(message: Trying 216.240.21.18...
(message: Failed to connect to support.netapp.com port 443: Operation timed out)
SMTP
(message: Trying MAIL_HOST_IP...
(message: Operation timed out)