Autosupport fails delivery with error Operation timed out in ONTAP

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Visibility:: Public

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Category:: ontap-9

Specialty:: core

Last Updated:

Applies to

ONTAP 9
AutoSupport
HTTPs
HTTP
SMTP
Transparent Proxy / Firewall

Issue

One or more nodes in the cluster fails to send AutoSupport using HTTP/HTTPS with the following error:

::*> system autosupport history show -node * -fields node ,seq-num ,status ,error ,destination 
node       seq-num destination status error 
---------- ------- ----------- ------ ----- 
node1-01 762159  smtp    ignore       
node1-01 762159  http    transmission-failed  Failed to connect to support.netapp.com port 443: Operation timed out

Errors in notifyd.log:

::> node run -node <node_name> -command rdfile /etc/log/mlog/notifyd.log

Start from the following message and work up to the true error message.

message: Closing connection #0

HTTP

(message: Trying 216.240.21.18... (message: Failed to connect to support.netapp.com port 443: Operation timed out)

SMTP

(message: Trying MAIL_HOST_IP... (message: Operation timed out)