Autosupport fails delivery with error Operation timed out in ONTAP
Applies to
- ONTAP 9
- AutoSupport
- HTTPs
- HTTP
- SMTP
- Transparent Proxy / Firewall
Issue
- One or more nodes in the cluster fails to send AutoSupport using HTTP/HTTPS with error:
::*> system autosupport history show -node * -fields node ,seq-num ,status ,error ,destination
node seq-num destination status error
---------- ------- ----------- ------ -----
node1-01 762159 smtp ignore
node1-01 762159 http transmission-failed Failed to connect to support.netapp.com port 443: Operation timed out
- In
notifyd.log:
errormessage: Closing connection #0
followed by HTTP/SMTP errors:
HTTP
(message: Trying 216.240.21.18...
(message: Failed to connect to support.netapp.com port 443: Operation timed out)
SMTP
(message: Trying MAIL_HOST_IP...
(message: Operation timed out)
- e0m (if configured) is on the same subnet as mgmt lifs
- Confirm the correct routing table is configured in ONTAP -- Routing table is configured correctly in ONTAP
- Node routing table has default gateway for the subnet used in mgmt lif