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Autosupport fails delivery with error Operation timed out in ONTAP

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Applies to

  • ONTAP 9
  • AutoSupport
  • HTTPs
  • HTTP
  • SMTP
  • Transparent Proxy / Firewall

Issue

  • One or more nodes in the cluster fails to send AutoSupport using HTTP/HTTPS with error:

::*> system autosupport history show -node * -fields node ,seq-num ,status ,error ,destination
node seq-num destination status error
---------- ------- ----------- ------ -----
node1-01 762159 smtp ignore
node1-01 762159 http transmission-failed Failed to connect to support.netapp.com port 443: Operation timed out

  • In notifyd.log: error  message: Closing connection #0 followed by HTTP/SMTP errors:

HTTP

(message: Trying 216.240.21.18...
(message: Failed to connect to support.netapp.com port 443: Operation timed out)

SMTP

(message: Trying MAIL_HOST_IP...
(message: Operation timed out)

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