Skip to main content
NetApp Knowledge Base

Autosupport fails delivery with error Operation timed out in ONTAP

Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport
  • HTTPs
  • HTTP
  • SMTP
  • Transparent Proxy / Firewall


One or more nodes in the cluster fails to send AutoSupport using HTTP/HTTPS with the following error:

::*> system autosupport history show -node * -fields node ,seq-num ,status ,error ,destination 
node       seq-num destination status error 
---------- ------- ----------- ------ ----- 
node1-01 762159  smtp    ignore       
node1-01 762159  http    transmission-failed  Failed to connect to port 443: Operation timed out

Errors in notifyd.log:

::> node run -node <node_name> -command rdfile /etc/log/mlog/notifyd.log

Start from the following message and work up to the true error message.

message: Closing connection #0


(message: Trying
(message: Failed to connect to port 443: Operation timed out)


(message: Trying MAIL_HOST_IP...
(message: Operation timed out)

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Scan to view the article on your device