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Autosupport delivery fails along with notifyd panic

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149
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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9.7 - 9.10.1
  • AutoSupport (ASUP)
  • FIPS mode enabled in ONTAP
  • ONTAP Autosupport transport is set to SMTP
  • SMTP Authentication is enabled
  • The configured SMTP server for Autosupport delivery is a Microsoft Exchange Server

Issue

  • After ONTAP upgrade to an affected version, Autosupports are not reliably transmitted to NetApp anymore, instead ONTAP internal process notifyd restarts unexpectedly with panic string:
    notifyd: Received SIGABRT (Signal 6) at RIP 0x809225c4a (pid 64452, uid 0, timestamp 1682201254)
  • The notifyd process will restart, if it was not restarted yet and attempting to run command ::> autosupport show an error is shown:
::*> autosupport show
This table is currently empty.

Warning:
Unable to list entries on node przafil014-01. RPC: Remote system error [from mgwd on node "node-01" (VSID: -1) to notifyd at
127.0.0.1]
Unable to list entries on node node-02. RPC: Remote system error [from mgwd on node "node-02"
(VSID: -1) to notifyd at 127.0.0.1]

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