ATTO bridge reports SAS port offline due to "unknown" shelf
Applies to
- ATTO Bridge 6500
- ATTO Bridge 7600
- ONTAP 9
- Fabric Metrocluster
Issue
bridge showreports a bridge has a sas port offline
::> bridge show -name ATTO_1 Vendor: Atto Model: FibreBridge 6500N Serial Number: FB6500NXXXXXX Firmware Version: 1.63 071C 51.01 Errors: ATTO_1 (20000010XXXXXXXX):SAS_PORT_1 is Offline.
storage shelf showdoes not show the appropriate number of paths for one shelf in the metrocluster
::> storage shelf show -fields initiator-side-switch-port node shelf initiator-side-switch-port ----------- ----- --------------------------------------------------- Node-01 6.1 SW1:1,SW3:2,SW1:5,SW3:5 Node-01 6.2 SW3:2,SW3:5 Node-01 6.3 SW1:1,SW3:2,SW1:5,SW3:5
- In
sysconfig -a, all drives are seen from all paths, but one shelf is missing from half the paths
SW1:6.shelf1 : DS2246 Firmware rev. IOM6 A: 0191 IOM6 B: 0191
<<Missing>>
SW1:6.shelf3 : DS2246 Firmware rev. IOM6 A: 0191 IOM6 B: 0191
- In the
sastargetsoutput from the bridge, the shelf reports unknown
243 NETAPP DS224IOM6 SES SHFHXXXXXXXXXXX
244 Unknown
245 NETAPP DS224IOM6 SES SHFHUXXXXXXXXXX
- The associated shelf module is reseated, but the issue is not resolved