Service processor (SP) firmware upgrade is hung/ not completed when checked from 'system service-processor image update-progress show'
Applies to
FAS environment with clustered Data ONTAP
Issue
Service processor (SP) firmware upgrade is hung/ not completed when checked from 'system service-processor image update-progress show'
- Post performing a SP firmware upgrade, the status show displays the new firmware version; however, the
'system service-processor image update-progress show'
command still shows that the upgrade is in progress. - When attempting to upgrade the firmware again, there is an error stating that the upgrade is already in progress.
- The following errors are displayed occasionally:
splog_main: splog.warnings:error]: splogd is running in degraded mode and having difficulty getting splogs from the SP FW.
sp.userlist.update.failed:error]: Error updating SP user information, communication error (op=1, action=6).
spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.
- SP configuration info becomes "
unknown
" on "sysconfig -a
" output.
Service Processor Status: Online Firmware Version: 11.5 Mgmt MAC Address: d0:39:ea:12:48:ee Ethernet Link: unknown, full duplex, auto-neg complete Using DHCP: no IPv4 configuration: IP Address: unknown Netmask: unknown Gateway: unknown