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Offline SAS host adapter and all phys are disabled due to faulty SAS adapter card

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Category:
aff-series
Specialty:
hw
Last Updated:

Applies to

  • AFF-A250
  • Ontap 9.11.1

Issue

  • SAS host adapter on all the nodes shows offline and all the phys of the ports shows disabled
  • SAS card firmware and other details are not recoginized by the system
  •  sysconfig -a  example:

::> system node run -node * -command sysconfig -a
slot 1: SAS Host Adapter 1a (Broadcom SAS3616W rev. 2, SAS, <OFFLINE (hard)>)
Firmware rev:      14.00.00.00
NVDATA rev:
Base WWN:          0:000000:0000000:00
Temperature:       Not Available
MFG Part Number:   111-04791
Board Name:
Assembly:
Serial number:
Phy State:         [0] Disabled
[1] Disabled
[2] Disabled
[3] Disabled
[4] Disabled
[5] Disabled
[6] Disabled
[7] Disabled
[8] Disabled
[9] Disabled
[10] Disabled
[11] Disabled
[12] Disabled
[13] Disabled
[14] Disabled
[15] Disabled

Mini-SAS HD Vendor:        not available
Mini-SAS HD Part Number:   not available
Mini-SAS HD Type:          not available
Mini-SAS HD Serial Number: not available

WARNING

Takeover of the node is needed to replace/reseat the SAS adapter card, and followed by giveback once reseat or replace is done.
Make sure hosts has redundant connections with the nodes and MPIO is in place.
  • Issue remain post SAS adapter card reseat 

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