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NetApp Knowledge Base

ONTAP Service Processor output "Error: command failed: Database is not open."

Last Updated:

Applies to

  • FAS8200
  • ONTAP version: 9.5P13
  • Service Processor (SP) version: 5.6P2


  • Controller replacement running SP fw. version 5.6P2.
  • No SSH to the SP of that node
  • SP status on that node not visible in the ONTAP command line interface (CLI). Example:

::> system service-processor show
 IP Firmware
Node          Type Status      Configured   Version   IP Address
------------- ---- ----------- ------------ --------- -------------------------
Node_name1    SP   online      true         5.6P2     xxx.yyy.zzz.ttt

Error: show failed: Database is not open.


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