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Node unresponsive via console or Service Processor and reseat does not resolve

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Category:
fas-systems
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hw
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Applies to

  • AFF systems
  • FAS systems
  • SP (Service Processor)
  • BMC (Baseboard Management Controller)

Issue

  • Node goes down (with or without partner takeover) and fails to boot.
  • Serial console connection may yield no output.
  • Connection via SP/BMC may also fail.
  • Physical inspection may show the controller has no lit LEDs and appears powered off despite connections to known good power.
  • The motherboard and all FRUs have been reseated and the issue remains.

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