Login failed to cluster switch "switch name". Cannot collect tech-support logs
- Last Updated:
- ONTAP 9.5 and later
- System health alert reporting the below alert:
cluster::> system health alert show Node: node-08 Resource: switch_name1(FXXXXXXX1234) Severity: Minor Indication Time: Fri Nov 11 03:29:34 2022 Suppress: false Acknowledge: false Probable Cause: Login failed to Ethernet switch "switch_name1(FXXXXXXX1234)". Cannot collect tech-support logs. Possible Effect: Ethernet switch tech-support logs are not available in AutoSupport(R) messages for troubleshooting. Corrective Actions: 1) To set up public SSH key authentication on the Ethernet switch, run the "system switch ethernet log setup-password" command. ONTAP(R) software requires one-time use of the Ethernet switch's administrative login credentials to set up the public SSH key for ONTAP access. The administrative credentials will be discarded after the setup command is complete. 2) If public SSH key authentication is already configured, log in to the Ethernet switch with administrative credentials from an SSH host or serial console to investigate the login failures. 3) To disable tech-support log collection, run the "system switch ethernet log disable-collection" command.
- Switch health is degraded due to the alert:
cluster::> system health subsystem show Subsystem Health ----------------- ------------------ SAS-connect ok Environment ok Memory ok Service-Processor ok Switch-Health degraded CIFS-NDO ok Motherboard ok IO ok MetroCluster ok MetroCluster_Node ok FHM-Switch ok FHM-Bridge ok SAS-connect_Cluster ok