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Alert 'Failed to transfer log from Service Processor' seen in EMS logs

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Applies to

  • ONTAP 9
  • Cluster of mixed platform models including FAS8300, FAS8700, AFF-A400
  • FAS8200

Issue

  • FAS8300, FAS8700, or AFF-A400 node reporting the following alert in EMS logs
[Clus-01: servprocd: splog.failed.to.transfer.log:notice]: Failed to transfer log from Service Processor (SP) on the remote node (Clus-07) because of Error occurred while transferring file..
  • Cluster consisting of mixed platforms with FAS8300, FAS8700, AFF-A400
  • Cluster has node currently down, or recently offline
  • SP-MGMT-MLOG-TXT.GZ show similar errors to the following:
00000015.003cc237 06bacffe Wed Mar 23 2022 07:58:21 -04:00 [kern_servprocd:info:6130] 0x80905cb00: 8603f500000002b3: ERR: Servprocd::SPLogCollect: splog_collect_ftm_handler: sp_get_file failed. Error 26
00000015.003cc238 06bacffe Wed Mar 23 2022 07:58:21 -04:00 [kern_servprocd:info:6130] 0x80905cb00: 8603f500000002b3: ERR: Servprocd::SPLogCollect: downfiler_log_collection_imp : Failed to transfer downfiler log at clus-07 node


 

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