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AFF A400/FAS8300 shuts down due to NVMEM battery not present

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Category:
aff-series
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hw
Last Updated:

Applies to

  • AFF A400
  • FAS 8300
  • FAS 8700
  • ONTAP 9

Issue

  • Node shuts down reporting the NVRAM battery is not present
Thu Feb 03 13:57:59 +0000 [node-01: env_mgr: nvmem.battery.notPresent:alert]: The NVMEM battery is not present. To prevent data loss, the system will shut down in 5 minutes.
Thu Feb 03 14:00:00 +0000 [node-01: statd: monitor.nvramLowBattery:EMERGENCY]: NVRAM battery is dangerously low.
  • Or 

Sat Apr 23 19:49:50 +0300 [node-01: env_mgr: nvmem.battery.noCharge:alert]: The NVMEM battery is requesting to be charged but the charger is not charging the battery. To prevent data loss, the system will shut down in 20 minutes.
Sat Apr 23 19:50:50 +0300 [node-01: env_mgr: callhome.battery.failure:EMERGENCY]: Call home for BATTERY (no charge) CRITICAL.
Sat Apr 23 20:09:50 +0300 [node-01: statd: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Battery not charging)

  • Battery sensor fault:

Sensor Name            Sensor Type   Sensor State
Bat Charging State     discrete      fault
Battery Charge         discrete      failed
Battery Charge Failed? discrete      fault

  • Console messages when booting:

 WARNING:  The battery is experiencing a critical failure:
      - Battery is not present
     Without a working battery, the system cannot retain data
     during a power outage, which can result in data loss.
     Power down the system and verify that the battery is
     properly installed.
     To ignore this failure and boot the system in a mode
     where data loss might occur, press 'c' followed by 'Enter'

May 03 20:34:08 [node-01:nvmem.battery.notPresent:ALERT]: The NVMEM battery is not present. To prevent data loss, the system will shut down in 5 minutes.

May 03 20:34:08 [node-01:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (not present) CRITICAL.

  • Attempting to login to the BMC fails with the following message:
/usr/local/bin/systemshell: Too many open files in system

 

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