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ACP module stuck in "rebooting" state after ACP firmware upgrade from 02.10 to 02.12

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fas-systems
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hw
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Applies to

  • In-Band Alternate Control Path (ACP)
  • IOM6 module
  • ACP firmware upgrade from 02.10 to 02.12
  • FAS/ AFF Platforms
  • ONTAP 9

Issue

  • Either one or both the nodes in an HA pair reporting few ACP modules in “rebooting” state 

Cluster::*> storage shelf acp module show
Node               Module Name        State
-----------------  ------------       -------------      
Node-N1            6.20.A             rebooting
                   5.10.A             active
                   6.20.B             rebooting
                   5.10.B             active
Node-N2            6.20.A             rebooting
                   5.10.A             active
                   6.20.B             rebooting
                   5.10.B             active

  • The ACP firmware was upgraded from 02.10 to 02.12 as part of ONTAP upgrade or manually upgraded
  • The output of acpadmin ibacp_list_all shows ACP module Current State as 0x17 and firmware as 1.2.02.10

Cluster::> node run -node Node-N1 acpadmin ibacp_list_all
Number of ACP modules 4
MAC                SES    Last Contact  Protocol   Assigner    Shelf             Current Inband   IOM     shelf
Address            bit    (seconds ago) Version    ACPA ID     S/N               State   ID       Type    flag
---------------------------------------------------------------------------------------------------------------  
00:a0:98:XX:XX:XX  01      23161715      1.2.02.10   0         SHJHU171XXXXXXX   0x17   0d.20.A  IOM6     0x20
00:a0:98:XX:XX:XX  01      428           1.2.02.12   0         SHJHU171XXXXXXX   0xd    0d.10.A  IOM6     0x20
00:a0:98:XX:XX:XX  01      23132624      1.2.02.10   0         SHJHU171XXXXXXX   0x17   0b.20.B  IOM6     0x20
00:a0:98:XX:XX:XX  01      23126011      1.2.02.12   0         SHJHU171XXXXXXX   0xd    0d.10.B  IOM6     0x20

  • Soft power cycle of affected ACP module didn't make any change in the state of module

 

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