Skip to main content
NetApp Knowledge Base

ONTAP 9 web services remain "offline" status after restarting HTTP processes

Views:
1,194
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • ONTAP System Manager

Issue

  • The web services are in "offline" status
  • Restarting the services have no effect
  • System Manager and SPI access both failed

Cluster1::> system services web node show
HTTP HTTP HTTPS Total Total
Node External Enabled Port Port Status HTTP Requests Bytes Served
------------- -------- ------- ----- ----- -------- ------------- ------------
Cluster1-01 true false 80 443 offline - -
Cluster1-02 true false 80 443 offline - -

apache_error log:

[Mon Jul 03 15:09:18.956096 2023] [dot:notice] [pid 94700:tid 34378649600] Refreshed the cache of the vserver config file /mroot/etc/www/wsdb/ httpd-vserver.conf, modified at 1688061154
[Mon Jul 03 15:09:18.956478 2023] [dot:notice] [pid 94700:tid 34378649600] Creating http listener on port 65508 for web service FW_BMC
[Mon Jul 03 15:09:18.956920 2023] [dot:notice] [pid 94700:tid 34378649600] Creating https listener on port 65509 for web service FW_BMC
httpd: Syntax error on line 68 of /etc/apache2/ httpd.conf: Syntax error on line 39 of /var/etc/ httpd-custom.conf: Failed to find web service fud: No such file or directory
[Mon Jul 03 16:09:20.003131 2023] [dot:notice] [pid 10464:tid 34378649600] The web services database has been initialized.

OR

  • The web services are not in "offline" status
  • SPI access does work but System Manager is not
  • Restarting the services has no effect
  • Check for the following in the indicated logs

apache-error log:
[Wed Dec 13 18:43:44.735012 2023 0000] [dot:error] [pid 11838:tid 34402468608] [client :] [vserver ID 4294912345] [service security] HTTP POST method not allowed

audit-mlog:
00000017.0006bf6c 00c4a9a3 Wed Dec 13 2023 18:43:44 00:00 [kern_audit:info:11838] 8503e80000001df9 :: :http :: : :: :admin :: POST /security/login HTTP/1.1 :: Error: 405 Method Not Allowed

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Scan to view the article on your device