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Error when attempting to create ecrypted volume using NetApp Volume Encrpytion (NVE)

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Applies to

  • ONTAP 9.8
  • NetApp Volume Encryption (NVE)
  • Thales External Key Manager

Issue

  • Error when attempting to create an encrypted volume using NetApp Volume Encryption (NVE) and Thales key server:

Reason: Failed to store NVE key with key ID "00000000000000000200000000000500c9b0XXXXXXXXXXXXXXXXXXXXa76008910000000000000000" on external keyserver "10.20.XX.XX:5696". Cryptsoft error: "Response status: OPERATION_FAILED. Reason: GENERAL_FAILURE. Message: DB_GENERAL".

OR

Reason: Failed to store NVE key with key ID  "000000000000000002000000000005003ec7XXXXXXXXXXXXXXXXXXXX50705279c0000000000000000" on external key server
"10.20.XX.XX:5696". Cryptsoft error: "Response status: OPERATION_FAILED. Reason: GENERAL_FAILURE. Message:
[NCERRInsufficientPermissions]"

  • In the KMIP2_client.log we see:

[kern_kmip2_client:info:7329] [Apr 13 14:16:22]: 0x80940eb00: 0: ERR: kmip2::kmipCmds::KmipCmd: [setStatusReasonAndMessage]:144: Response status: 1(OPERATION_FAILED)
...
[kern_kmip2_client:info:7329] [Apr 13 14:16:22]: 0x80940eb00: 0: ERR: kmip2::tables::kmip_keytable_v2: [create_imp]:717: EXIT: ; Returning Failed to store NVE key with key ID "00000000000000000200000000000500c9b0XXXXXXXXXXXXXXXXXXXXa76008910000000000000000" on external keyserver "10.20.XX.XX:5696". Cryptsoft error: "Response status: OPERATION_FAILED. Reason: GENERAL_FAILURE. Message: DB_GENERAL".

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