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Unable to use offline files with dynamic home directories

Last Updated:

Applies to

  • ONTAP 9
  • SMB
  • Offline files
  • Dynamic home directories


  • Users are unable to use offline files with dynamic home directories
    • If offline files are enabled on the client, the dynamic home directory is inaccessible
  • Packet traces and secd logs from the storage side shows below events:
    • working (STATUS_SUCCESS) [client authenticates with correct credentials]
      • Domain user '<domain>\<user-account>' authenticated via Kerberos
      • Windows user '<domain>\<user>' mapped to UNIX user 'pcuser'
    • non-working (STATUS_BAD_NETWORK_NAME) [client authenticates with incorrect credentials]
      • Domain user '<domain>\<machine-account>$' authenticated via Kerberos
      • Mapping machine account '<machine-account>$' to the default UNIX user pcuser
  • The share name (share: %w$, path: %w) gets translated to:
    • working
      • \\<server>\<user-account>$
    • non-working
      • \\<server>\<machine-account>$


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