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Robocpy from EMC to ONTAP fails with the error 31 (0x0000001F)

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Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • Robocopy
  • EMC VNX

Issue

  • When copying data from EMC VNX to ONTAP, robocopy fails with the error 31 (0x0000001F)
OUT 2023/06/11 19:55:48 ERROR 31 (0x0000001F) Copying NTFS Security to Destination Directory \\<xx.xx.xx.xx>\vol1\
OUT A device attached to the system is not functioning.
 
  • Packet trace shows the client is trying to copy unsupported ACEs of type 170 (SetInfo), ONTAP returns STATUS_UNSUCCESSFUL
103 2023-07-20 15:51:14,694605 10.10.10.10 10.10.20.10 SMB2 62437 4138839619 4138839887 978058122 SetInfo Request SEC_INFO/SMB2_SEC_INFO_00 File:
NT User (DACL) ACL
    Revision: NT4 (2)
    Size: 108
    Num ACEs: 3
    NT ACE: 
    Type: Unknown (170)
    NT ACE Flags: 0x00
    Size: 44
104 2023-07-20 15:51:14,694639 10.10.20.10 10.10.10.10 SMB2 445 978058122 978058199 4138839887 SetInfo Response, Error: STATUS_UNSUCCESSFUL

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