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E-Series AutoSupport not working on any protocol

Last Updated:

Applies to

  • NetApp E-Series
  • ADSL Connection with PPPOE (Point-to-Point Protocol over Ethernet)


AutoSupport does not work with any protocol (HTTP, HTTPS or SMTP) and fails with the following errors:

  1. From the SANtricity GUI when testing: Read timed out
  2. From the web-server-trace.log:

ERROR [jetty-1810] trace [] [requestId=52bcce24-246d-4333-b40d-af085be5a622, deviceId=1] Socket read/write failed
c.l.a.w.u.ChainedTrustManager [] [requestId=d2c5af46-3220-4f0d-af47-d9912c6f0679, deviceId=1] CertificateException caught: myTrust is empty
When using SMTP: trace [] [requestId=0, deviceId=1] [devmgr.dmv.SMTPMessageInvoker validateSMTPServerReply] Unexpected return code received for Handshake command

  1. From HTTP sniffer traffic performed on the firewall:


  1. When inspecting firewall sniffer trace, a connection is being made towards the AutoSupport server, some data gets send, but in the end fails.


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