Skip to main content
NetApp Knowledge Base

E-Series AutoSupport not working on any protocol

Views:
633
Visibility:
Public
Votes:
0
Category:
e-series-santricity-management-software
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series
  • ADSL Connection with PPPOE (Point-to-Point Protocol over Ethernet)

Issue

AutoSupport does not work with any protocol (HTTP, HTTPS or SMTP) and fails with the following errors:

  1. From the SANtricity GUI when testing: java.net.SocketTimeoutExeption: Read timed out
  2. From the web-server-trace.log:

ERROR [jetty-1810] trace [ASUPHTTPClient.java:752] [requestId=52bcce24-246d-4333-b40d-af085be5a622, deviceId=1] Socket read/write failed
c.l.a.w.u.ChainedTrustManager [ChainedTrustManager.java:198] [requestId=d2c5af46-3220-4f0d-af47-d9912c6f0679, deviceId=1] CertificateException caught:
java.security.cert.CertificateException: myTrust is empty
When using SMTP: trace [LoggingJdkHandler.java:32] [requestId=0, deviceId=1] [devmgr.dmv.SMTPMessageInvoker validateSMTPServerReply] Unexpected return code received for Handshake command

  1. From HTTP sniffer traffic performed on the firewall:

<h1>Bad.Request</h1>.<p>Your.browser.sent.a.request.that.this.server.could.not.understand.<br./>.</p>.</body></html>.

  1. When inspecting firewall sniffer trace, a connection is being made towards the AutoSupport server, some data gets send, but in the end fails.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.