Skip to main content
NetApp Knowledge Base

Alert Message "An ASUP message could not be delivered" received even ASUP is disabled

  1. Last updated
  2. Save as PDF
Views:
3,293
Visibility:
Public
Votes:
2
Category:
e-series-santricity-os-controller-software
Specialty:
esg
Last Updated:

Applies to

NetApp SANtricity OS 11.50

Issue

  • Alert Message An ASUP message could not be delivered received:
Summary
Node ID: array1
Host IP Address: aa.bb.cc.dd
Host ID: aa.bb.cc.dd
Event Error Code:
Event occurred: DoW, DD MMM YYYY hh:mm:ss +0000
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
Event Priority: Critical
Component Type:
Component Location:
 
  • ASUP is disabled, which is verified by checking MSW-RUNTIME-INFO in Support Data:
### 2: Asup runtime config ###
<ASUPRuntimeConfig>
<ASUPRuntimeConfig_Version>1.0</ASUPRuntimeConfig_Version>
<ModificationTime>MM/DD/YY hh:mm:ss AM UTC</ModificationTime>
<ApplicationStartTime>EpochTimestamp</ApplicationStartTime>
<DeliveryMethod>https</DeliveryMethod>
<FeaturePhase>Release</FeaturePhase>
<ASUPSystemState>Resolved</ASUPSystemState>
<AgentId>idididid</AgentId>
<ASUPEnabled>Disabled</ASUPEnabled>
<ASUPOnDemand>Disabled</ASUPOnDemand>
<ASUPRemoteDiag>Disabled</ASUPRemoteDiag>
</ASUPRuntimeConfig>

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.