NetApp EF600 running SANtricity OS pre-11.60.3 reports "Nominal temperature exceeded"
Applies to
NetApp EF600 all-flash array running one of the following:
- NetApp SANtricity OS 11.60
- NetApp SANtricity OS 11.60.1
- NetApp SANtricity OS 11.60.1R1
- NetApp SANtricity OS 11.60.2
Issue
The array reporting the following alerts and events:
- AutoSupport critical alert for
Nominal temperature exceeded - Recovery Guru alert for
NOMINAL_TEMP_EXCEEDED
Example:
Failure Entry 1: NOMINAL_TEMP_EXCEEDED-Recovery Failure Type Code: 7
Storage array: array1
Component reporting problem: Thermal sensor
Status: Nominal temperature exceeded
- Critical Major Event Log events with
Eventtype: 281B
Example:
Date/Time: 2020-02-20 17:14:38
Sequence number: 2416
Event type: 281B
Event category: Failure
Priority: Critical
Description: Nominal temperature exceeded
Sense Key/ASC/ASCQ: No Additional Sense Information. The controller has no
sense data available for the requesting host and addressed logical unit
combination.(0/00/00)
Component type: Temperature Sensor
Component location: Shelf 10
Logged by: Controller in bay A
Tray location (in Hex):a
Slot:1
- Baseboard Management Controller (BMC) temperature alerts for
Upper Non-critical going high
Example:
40e | 02/19/2020 | 23:12:05 | System Event #0xff | Timestamp Clock Sync | Asserted
40f | 02/19/2020 | 23:12:06 | System Event #0xff | Timestamp Clock Sync | Asserted
410 | 02/20/2020 | 17:11:58 | Temperature #0x1d | Upper Non-critical going high
411 | 02/20/2020 | 17:12:00 | Temperature #0x1d | Upper Non-critical going high