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sfupgradecheck failed: method GetAPIVersion name xInternalError code 500

Last Updated:

Applies to

  • NetApp Element software
  • NetApp SolidFire
  • NetApp HCI


  • sfupgradecheck returns error: sfupgradecheck failed: method GetAPIVersion name xInternalError code 500
  • Curl returns:

sfadmin # curl -k -u <USER>:'<PASSWORD>' -d '{"params": {}, "method": "GetAPIVersion", "id":1}' https://<MIP>:442/upgradejson-rpc/5.0 

{"id": 1, "error": {"message": ": [Errno 13] Permission denied: '/etc/solidfire.json', Traceback (most recent call last):\n File \"/sf/bin/sfinstalld/healthtools/\", line 82, in process_request\n resp = func(params)\n File \"/sf/bin/sfinstalld/healthtools/\", line 149, in GetAPIVersion\n sfapi = SfApi(, user, password)\n File \"/sf/bin/sfinstalld/healthtools/\", line 106, in mvip\n self._get_zk_info()\n File \"/sf/bin/sfinstalld/healthtools/\", line 139, in _get_zk_info\n with self.ZKWrap(self.ensemble[0]) as zk_handle:\n File \"/sf/bin/sfinstalld/healthtools/\", line 112, in ensemble\n self._read_sf_json()\n File \"/sf/bin/sfinstalld/healthtools/\", line 157, in _read_sf_json\n with open('/etc/solidfire.json') as fp:\nIOError: [Errno 13] Permission denied: '/etc/solidfire.json'\n", "code": 500, "name": "xInternalError"}}

  • SSH splash screen showing: ERROR opening and loading /etc/solidfire.json


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