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Unresponsive storage node due to element_auth service container hung

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Applies to

NetApp Element software 11.3 and above

Issue

Alerts shown in cluster UI and NetApp SolidFire Active IQ:

  • Unable to determine status of Element Auth container on node X. Please contact support if this problem persists
  • The SolidFire Application cannot communicate with node ID X

Unable to access per node UI or CLI

 

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