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SolidFire cluster not reporting alert due to AIQ system issue

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solidfire
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Applies to

  • NetApp SolidFire / HCI Clusters
  • ElementOS 12.7.0.380 (and potentially other versions)
  • Active IQ (AIQ) Monitoring
  • ElementOS Management Node

Issue

  • One or more SolidFire/ElementOS clusters displayed persistent alerts in Active IQ stating:

SFCNRW: SolidFire Alert from <clustername>-cluster(ClusterNotReporting) Cluster has not reported to ActiveIQ in over 30 minutes

Alert Log Output Example: 

{

"Policy": "Collector",

"Issue Trigger": "Cluster not reporting > 30 minutes", "threshold": "30 minutes",

"inactiveInterval": "60 minutes",

"lastReportedTimestamp": "2026-01-24T11:59:31.904Z"

}

  • All clusters are healthy and able to communicate with NetApp support endpoints.
  • The SolidFire Management Node (mNode) connectivity and firewall checks passed.
  • Alerts persisted in AIQ even after collector service restarts and successful connectivity tests.

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