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Error "Something went wrong during the login process" with Hybrid Cloud control after upgrading management services

Last Updated:

Applies to

  • NetApp Hybrid Cloud Control - HCC
  • Management Services 2.23
  • Element Management Node (mNode) 12.0
  • NetApp Element software 12.3.2


HCC page is not accessible after upgrading Management Services from 2.20 to 2.23.64

Accessing  https://x.x.x.x/hcc result in the error :

"Something went wrong during the login process. Please contact your technical support engineer and reference code unauthorized_client and request ID: <long request id string>"

UI Example:


  • The time on the management node and cluster nodes are in sync
  • Required tcp ports are not opened between mNode and storage nodes
  • Cluster is reporting to Active IQ


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