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Element storage node rebooted unexpectedly with panic "unable to handle kernel NULL pointer dereference"

Last Updated:

Applies to

  • Element Software versions:
    • Element 12.0 
    • Element 12.2
  • Storage nodes using Radian NVRAM card:
    • H300S
    • H410S
    • H500S
    • H700S
    • SF2405
    • SF4805
    • SF9605
    • SF19210
    • SF38410


  • Node unexpectedly panics and reboots
  • In some cases this issue occurs during an upgrade of Element Software, but it may also happen outside of an upgrade
  • Panic message (found via analysis of the crash dump from the panic) : "BUG: unable to handle kernel NULL pointer dereference at 0000000000000142"


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