Skip to main content
NetApp Knowledge Base

Element storage node rebooted unexpectedly with panic "unable to handle kernel NULL pointer dereference"

Views:
482
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • Element Software versions:
    • Element 12.0 
    • Element 12.2
  • Storage nodes using Radian NVRAM card:
    • H300S
    • H410S
    • H500S
    • H700S
    • SF2405
    • SF4805
    • SF9605
    • SF19210
    • SF38410

Issue

  • Node unexpectedly panics and reboots
  • In some cases this issue occurs during an upgrade of Element Software, but it may also happen outside of an upgrade
  • Panic message (found via analysis of the crash dump from the panic) : "BUG: unable to handle kernel NULL pointer dereference at 0000000000000142"

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.