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Element SSL Auth Error on storage node during the upgrade telemetry process

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Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

NetApp Element software

Issue

  • Element SSL Auth Error on storage node during the upgrade telemetry process.
  • This issue was seen upgrading from 12.3.0 to 12.3.1.
Element SSL Auth Error.PNG
Error Code Details

authenticationServiceFault

Unable to determine status of Element Auth container on node #. Please contact support if this problem persists.

  • Validate the storage node has no Docker containers.
sfadmin@XXHostnameXX~ $ sudo docker ps
CONTAINER ID        IMAGE        COMMAND         CREATED             STATUS                    PORTS               NAMES
sfadmin@XXHostnameXX~ $

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